cbk44 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how cbk44 ("cbk44", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of players and visitors ("you", "your") who access or use the cbk44 website at https://cbk44.vip and all associated services, games, and account features (collectively, the "Platform"). This Policy applies to all personal data processed by cbk44 in connection with the Platform, regardless of how the data was collected — whether via account registration, payment processing, gameplay, customer support interactions, or passive data collection through cookies and device identifiers.

By accessing the cbk44 Platform, creating an account, or using any cbk44 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the cbk44 Platform. This Policy should be read together with the cbk44 Terms & Conditions, which are available at /terms-conditions.

cbk44 collects personal data in three primary categories: data you provide directly during registration and account use, data generated through your activity on the Platform, and data collected passively through technical means such as cookies and device identifiers. The following is a detailed breakdown of the data collected in each category.

Data You Provide Directly

• Registration data: your full name, date of birth, mobile number, email address, and the account password you create. This data is required to create and verify your cbk44 account.
• Identity verification documents: government-issued photo identification (such as a National ID card or passport), where cbk44 requests KYC (Know Your Customer) verification. These documents are used solely for age and identity verification and are stored securely.
• Communication data: messages, queries, complaints, and feedback you send to cbk44 via our support email at [email protected] or any other communication channel we make available.
• Payment data: the mobile wallet identifiers (such as bKash account numbers or Nagad registered numbers) or card details associated with deposits you make. cbk44 does not store full card numbers on its servers; card transactions are processed by PCI-DSS compliant payment processors.

Data Generated Through Your Activity

• Transaction records: a full history of deposits, withdrawals, bonus claims, and wagering activity on your cbk44 account. This data is retained for financial record-keeping and regulatory compliance purposes.
• Gameplay data: game history, bet amounts, outcomes, session durations, and responsible gaming tool usage (such as deposit limits or session reminders you have set on your account).
• Behavioural and preference data: pages visited within the Platform, features accessed, promotional offers viewed or claimed, and patterns of use that help cbk44 personalise your experience and identify unusual account activity.

Technical and Device Data

• Device identifiers: device type, operating system version, mobile browser type, screen resolution, and unique device identifiers where available. This data is used to optimise the cbk44 mobile interface for your device.
• IP address and approximate location: your IP address at the time of accessing the Platform, which is used for fraud detection, compliance with geographic access restrictions, and approximate location identification (city or region level — cbk44 does not use GPS or precise location data).
• Cookies and similar tracking technologies: session cookies, persistent cookies, and similar technologies used to maintain your login state, remember your preferences, analyse usage patterns, and deliver relevant promotional content. See Section 6 (Cookies) below for full details.

cbk44 uses the personal data it collects for the specific purposes described in the table below. We do not use your data for any purpose beyond those listed unless we obtain your separate, explicit consent to do so.

Purpose	Data Used
Account creation and verification	Name, date of birth, mobile number, email, identity documents
Processing deposits and withdrawals	Payment method identifiers, transaction records
Fraud detection and account security	IP address, device identifiers, transaction patterns, behavioural data
Responsible gaming compliance	Gameplay data, session data, deposit limits, self-exclusion status
Customer support and dispute resolution	Communication data, account history, transaction records
Platform improvements and personalisation	Behavioural data, gameplay preferences, device data, cookie data

cbk44 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to provide the services you have requested — including account management, payment processing, game access, and customer support — and to fulfil cbk44's obligations under the Terms & Conditions you accepted at registration.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, tax reporting obligations, and responses to lawful requests from law enforcement or regulatory authorities.
• Legitimate interests: processing carried out in cbk44's legitimate business interests, including fraud detection and prevention, network and information security, Platform improvement, responsible gaming monitoring, and ensuring that the Platform operates fairly for all users.
• Consent: processing based on your explicit consent, including the sending of promotional communications and the use of non-essential cookies. You may withdraw consent at any time by contacting [email protected] without affecting the lawfulness of processing carried out prior to the withdrawal.

cbk44 does not sell your personal data to third parties. cbk44 shares personal data only in the specific circumstances described below, and only to the extent necessary for the stated purpose:

• Service providers: cbk44 engages third-party service providers to support Platform operations. These include payment processors (such as the payment gateway operators who facilitate bKash, Nagad, Rocket, and card transactions), game content providers (such as Pragmatic Play, Evolution Gaming, PG Soft, Spribe, and Ezugi), identity verification services, customer support software providers, and cloud infrastructure providers. All service providers are contractually bound to process your data only on cbk44's documented instructions and to implement appropriate technical and organisational security measures.
• Legal and regulatory disclosures: cbk44 may be required to disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or other governmental authorities where required or permitted by applicable law. cbk44 will disclose only the minimum data necessary to satisfy any lawful demand and will notify affected players of such disclosure where permitted by law.
• Business transfers: in the event that cbk44 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by cbk44 may be transferred to the acquiring entity as part of that transaction. In such cases, cbk44 will take reasonable steps to ensure the receiving entity provides equivalent privacy protections.
• With your consent: cbk44 may share your personal data with third parties not described above where you have given your explicit, informed consent to such sharing. You may withdraw this consent at any time by contacting [email protected].

cbk44 requires all third parties with whom it shares personal data to treat that data with the same level of confidentiality and security as cbk44 itself. cbk44 does not permit its service providers to use your personal data for their own independent purposes beyond the specific services they provide to cbk44.

cbk44 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, the relevant payment transaction data is processed by our third-party payment processor partners. cbk44 does not store your full card number, CVV, or card expiry date on its own servers. For mobile wallet transactions, cbk44 retains the registered mobile wallet number associated with your transaction for financial record-keeping, fraud prevention, and KYC compliance purposes only.

All financial transaction records are retained by cbk44 for a minimum of five years from the date of the transaction in order to satisfy applicable financial record-keeping and anti-money laundering obligations. This retention period applies even if you close your cbk44 account. Upon the expiry of the required retention period, financial records are securely deleted or anonymised in accordance with cbk44's data retention procedures.

cbk44 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. Cookies are small text files placed on your device by the cbk44 Platform when you visit. cbk44 uses the following categories of cookies:

• Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery, and load-balancing cookies. Essential cookies cannot be disabled without making the Platform non-functional, and their use does not require your consent.
• Analytical cookies: used to collect aggregated, anonymised information about how visitors use the cbk44 Platform — including which pages are visited most frequently, how long sessions last, and which features are used. This data helps cbk44 identify areas for improvement and optimise the Platform for Bangladesh mobile users. Analytical cookies require your consent.
• Functional cookies: used to remember your preferences and settings, such as your chosen language, preferred game categories, and responsible gaming tool configurations. Functional cookies enhance your experience but are not strictly essential; they require your consent.

You can manage or disable non-essential cookies through your mobile browser's privacy settings. Please note that disabling analytical or functional cookies may affect the quality of your cbk44 experience, including personalisation features and the retention of your responsible gaming settings between sessions. cbk44 does not use third-party advertising or retargeting cookies.

cbk44 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply: active account data is retained for the lifetime of the account plus five years after account closure; identity verification documents are retained for five years from the date of account closure or the date of the last financial transaction, whichever is later; financial transaction records are retained for a minimum of five years; customer support communication records are retained for three years from the date of the last interaction; analytical and behavioural data is retained in anonymised form after account closure.

When personal data is no longer required for the purpose for which it was collected and no legal obligation requires its continued retention, cbk44 will securely delete or irreversibly anonymise that data. Secure deletion means that the data is destroyed in a manner that prevents recovery through any reasonably foreseeable means. Players who wish to request early deletion of their data — subject to applicable legal retention obligations — may do so by contacting [email protected].

As a cbk44 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Rights Request" and your registered mobile number. cbk44 will respond to all valid rights requests within 30 days of receipt.

• Right of access: you have the right to request a copy of the personal data cbk44 holds about you, together with information about how that data is being processed, the legal basis for processing, how long it will be retained, and any third parties with whom it has been shared.
• Right to rectification: if any personal data cbk44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing was unlawful. This right is subject to cbk44's legal obligations to retain certain data under applicable AML and financial regulations.
• Right to data portability: you have the right to receive a copy of the personal data you have provided to cbk44 in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to restriction of processing: in certain circumstances, you have the right to request that cbk44 restrict the processing of your personal data — for example, while a rectification request is being assessed, or while you contest the legal basis for processing.
• Right to object: you have the right to object to cbk44 processing your personal data on the basis of legitimate interests. If you object, cbk44 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.

cbk44 will not charge a fee for processing valid privacy rights requests. However, cbk44 reserves the right to charge a reasonable administrative fee or to decline to respond where requests are manifestly unfounded, repetitive, or excessive. In such cases, cbk44 will inform you of the reason for the fee or refusal and of your right to complain.

cbk44 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: 256-bit SSL/TLS encryption for all data transmitted between your device and the cbk44 Platform; encrypted storage of passwords using industry-standard hashing algorithms (passwords are never stored in plain text); access controls ensuring that only authorised cbk44 personnel with a legitimate business need can access player personal data; regular security assessments and vulnerability testing of the cbk44 Platform infrastructure; and secure data deletion procedures for data that has reached the end of its retention period.

While cbk44 takes all reasonable steps to protect your personal data, no internet-based transmission or electronic storage system is completely secure. cbk44 cannot guarantee absolute security of data transmitted to or stored on the Platform. You are responsible for maintaining the security of your cbk44 account credentials and for notifying cbk44 immediately at [email protected] if you suspect any unauthorised access to your account.

The cbk44 Platform is strictly intended for adults aged 21 years and above. cbk44 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If cbk44 becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, cbk44 will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child may have registered on the cbk44 Platform, please contact [email protected] immediately.

cbk44 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes to this Policy, we will post the updated version on this page with a revised "Last Updated" date. For significant changes that materially affect how we process your personal data, cbk44 will also notify registered account holders via the email address or mobile number associated with their account, where technically practicable.

Your continued use of the cbk44 Platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you disagree with any changes to this Policy, you should cease using the Platform and may request account closure by contacting [email protected]. cbk44 recommends that you review this Privacy Policy periodically to stay informed of how we handle your personal data.

If you have any questions, concerns, or complaints about this Privacy Policy, about how cbk44 processes your personal data, or about how to exercise your privacy rights, please contact our dedicated privacy support team. All privacy enquiries are treated as confidential and are handled separately from general customer support queries.

Privacy Support Email: [email protected] — please use the subject line "Privacy Enquiry" and include your registered mobile number. Our team responds to all privacy requests within 30 days Bangladesh Standard Time (UTC+6). For urgent account security concerns, please also use [email protected] and mark your message as urgent.